Last Friday, I met with local Royal Mail staff and management at the East Oxford Delivery Office to raise the issues with delayed deliveries in Oxford East.
I know how frustrating it has been for so many of my constituents who have been left without crucial post, including letters from GPs and hospitals, new bank cards and important contact with friends and families. I am concerned that many have been disappointed by the lack of communication from Royal Mail about the reasons behind the delays and the steps they are taking to resolve it – as well as when normal service will resume.
I am told that Royal Mail are working to address staffing shortages, and I was assured wrinkles in the system following the implementation of workforce changes are nearly fully ironed out in the East Oxford Delivery Office. I stressed that these changes are best implemented in consultation and collaboration with staff, and raised issues constituents had flagged about the complaints process. Please do continue to log complaints if you can, as I understand it will help with troubleshooting local postal issues.
I was told that post should not be delayed by more than a day going forward in Oxford East postcodes served by this delivery office. I will continue to keep a very close eye on the situation and please keep me and my office informed if you continue to face delays or are missing post.
However, I understand that the East Oxford Delivery Office does not serve the entirety of Oxford East, and I remain very concerned that constituents are reporting persisting issues, particularly in the OX1 area. I am seeking urgent clarity on this from Royal Mail and for a meeting with the Central Delivery Office.